Customization Terms and Conditions Online Checkout

Terms & Conditions:

Please note that commissioned artwork, handbags, and made-to-order items are non-refundable under any circumstances. By finalizing your purchase, you acknowledge that you have read and agree to all terms of service.

In the case of customization services on personally owned items, the Client certifies that they own the item and have the right to make alterations. The Client acknowledges that the Company is not responsible for the condition or identification of the item upon receipt. If the item is lost or stolen while in the Company's care, the Client understands that they will accept a maximum replacement payment for a bag of similar condition as determined by the Company. The Client recognizes that the emotional significance of the item is irreplaceable.  The Client understands that alterations may include methods such as cutting, sewing, and painting, which can impact the resale value of the item. The Client agrees to the Company's billing and return policies and affirms that this Customization Agreement reflects the mutual understanding between the Client and the Company.  New Vintage reserves the right to post photographs of the completed project on social media platforms. The Client grants New Vintage Artists the creative freedom to apply designs, understanding that the hand-painted nature of the work may result in variations from any mock-ups provided. All design and artwork rights are owned solely by New Vintage Handbags and may be reproduced or sold on our website.  Once work on the artwork begins, the Client may not cancel the order, and any design changes may incur additional fees. New Vintage assumes no responsibility for the painted canvas on the Client's item once it is returned as we can't control how it is cared for. The Client is responsible for the care of the newly painted canvas.  A formal quote is valid for 48 hours after issuance. By processing payment, the Client certifies that they have read and agreed to all terms and conditions outlined herein. The Client will receive one complimentary digital rendering to visualize design placement, size, and overall concept, along with one minor adjustment at no charge. Please note that any additional modifications will incur a fee of $50. If a completely new rendering is needed for significant design changes, the cost will be $100, which includes one minor modification; subsequent alterations will be billed at $50 each. These fees are non-refundable.  For any inquiries, please contact us at Design@NewVintageHandbags.com.