Customization Terms

CUSTOMIZATION SERVICES TERMS:

By submitting payment for customization services on a personally owned item, the Client certifies that they are the rightful owner of the item and have full authority to authorize its modification.  The Company is not responsible for the item’s condition upon arrival. The Client acknowledges that all customization involves manual techniques including, but not limited to, cutting, sewing, and painting. These alterations may impact the item’s value. Submission of the item constitutes the Client’s acceptance of these risks.  In the event of loss or theft while the item is in the Company’s care, the Company’s maximum liability shall not exceed One Thousand Dollars ($1,000.00).  In the event that an item is damaged while in the care of New Vintage Handbags ("Company"), the Company will make reasonable efforts to perform repairs as deemed appropriate at its sole discretion. If the item is determined to be beyond repair, the Company’s sole liability shall be limited to a refund of the customization fee paid by the Client. The Company is not obligated to replace the item, reimburse its value, or provide any additional compensation. By submitting an item for customization, the Client acknowledges and accepts all inherent risks associated with the customization process. The Client acknowledges that natural materials such as untreated vachetta leather are highly sensitive to oils, moisture, and humidity, which may result in marks, discoloration, or other changes during or after customization. These changes are not considered damage.

Shipping insurance is not included unless explicitly requested by the Client. The cost of such insurance is the Client’s responsibility. The Company is not liable for any packages until confirmed delivered to our facility by the shipping carrier, or after the item departs our facility.

The Client acknowledges that any emotional or sentimental value associated with the item is not legally compensable.

Clients grant New Vintage Artists creative discretion in executing designs. As all artwork is performed by hand, minor variations from digital mock-ups may occur. Once the artwork has commenced, the order cannot be canceled. Any changes after this point will incur additional customization fees. All mock-up fees are non-refundable.

New Vintage Handbags is not responsible for how the item is cared for after return. The Client assumes full responsibility for ongoing care and maintenance. Touch-up services are available for an additional fee.

New Vintage retains the right to use images of the project before, during, and after completion for promotional use on social media, website, or marketing. All design and artwork rights remain the property of New Vintage Handbags and may be reproduced.

Handbags that remain unclaimed 365 days after their receipt date shall be deemed abandoned and become the property of New Vintage Handbags. Upon expiration of this period, ownership will transfer to the Company, which reserves the right to use, sell, or dispose of the item at its discretion. Clients are responsible for timely communication and item retrieval.

Formal quotes are valid for 14 days from the date issued.

By remitting payment, the Client agrees to all terms and conditions, including the acknowledgment of material risks and the nature of hand-customized work.

ARTWORK POLICY:

New Vintage Handbags takes pride in its proprietary customization process. Prior to painting, each handbag is thoroughly prepped to ensure an optimal surface. Our water-resistant paints are specially formulated and have been proven effective. To preserve the integrity of your customized piece, proper handling and care are required. While all handbags are subject to normal wear, the Company is not liable for damage to artwork once the item is in the Client’s possession. Touch-up services are available for an additional fee.

SHIPPING POLICY:

Due to the sourcing of authentic pre-loved handbags and varying artisan schedules, shipping timelines cannot be guaranteed. All orders are shipped via FedEx with signature confirmation. Insurance is not included unless explicitly requested and purchased by the Client. The Company is not responsible for packages until delivery is confirmed to our location, nor once the item departs our facility. Losses incurred during shipping, in either direction, are the Client’s responsibility unless insurance has been secured.

By placing an order, the Client confirms they have read, understood, and agreed to all terms outlined in this agreement. For any questions, please contact: Design@NewVintageHandbags.com