Customization Terms

Please read our return and shipping policies prior to completion of checkout. Any commissioned artwork, handbags or made to order items are non-refundable under any circumstances. By completing your purchase, you are confirming that you had read and agree to all terms of service.

By remitting payment for customization services on a personally owned item, the Client certifies they own the item and has the right to make alterations; Client acknowledges the Company is not responsible for the condition and identification of the item at the time of receipt from the Client; Client understands that should the item be lost or stolen while in Company care a maximum payment for a replacement bag in similar condition deemed and provided by Company will be excepted by Client. The client recognizes that the emotional significance of the item is irreplaceable and can hold no value. Client acknowledges the Company will employ various methods including, but not limited to, cutting, sewing, and painting, to alter the item, which may affect the resale value of the item; and Client ratifies the foregoing billing and return policies of the Company and agrees that this Customization Agreement reflects the understanding between the Client and Company. New Vintage may post before, during and after photos of the completed project to their social media. Client agrees to give New Vintage Artist creative freedom while applying design, understands New Vintage Artists are indeed painting by hand and designs may vary from any mock-ups given. Design and artwork rights are solely owned by New Vintage Handbags and may be reproduced as a customization or sold on our website. Once artwork has begun to be applied the Client may not cancel the order and any changes made to the design may have additional customization fees.  New Vintage claims no responsibility for the artwork canvas on the client's item once it is returned.  The client is responsible for caring for its newly painted canvas. A formal quote is valid 14 days post-offering.  By remitting payment, the Client agrees they have read and agree to all terms and conditions set forth.  If you have any questions, please contact us at