Terms of service

TERMS OF SERVICE

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OVERVIEW

This website is operated by New Vintage Handbags. Throughout the site, the terms “we”, “us” and “our” refer to New Vintage Handbags. New Vintage Handbags offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy. In short, we do NOT accept returns for any commissioned artwork or pieces that have added personalization's. .

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. New Vintage nor its employees and agents are responsible for the correctness of any statement of whatever kind concerning any piece weather written or oral nor for any other errors or omissions in descriptions.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall New Vintage Handbags, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless New Vintage Handbags and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

DISCLAIMER OF ENDORSEMENT: New Vintage Handbags ("Company") breathes artistic new life into authentic, pre-owned handbags legally purchased on the secondhand market from trusted independent suppliers and not from the original brand owners. All handbags are lawfully and artistically enhanced by New Vintage through embellishments and hand-painted designs.

The Client acknowledges that the Company may employ various methods to alter the item, including but not limited to, cutting, sewing, and painting. Such modifications may affect the resale or market value of the item.

All product names, logos, brands, and other trademarks or images featured or referred to on this website are the property of their respective trademark holders. These trademark holders are not affiliated with New Vintage, and New Vintage makes no claim of affiliation, sponsorship, or endorsement. New Vintage stands independently as the sole creator of its customized works.

All handbags are pre-owned, used, and may not include original packaging. Some may contain replacement parts due to prior repairs. New Vintage verifies the authenticity of every item sold and respects the creative work of original designers. Each handbag is authenticated in-house upon receipt from independent resellers as part of our ongoing commitment to combat counterfeiting. Minor imperfections are inherent to pre-owned items and are to be expected.

The Company reserves the right to refuse service at its discretion. Any artisan performing customization is an independent third party.

Please read our Return and Shipping Policies prior to checkout. All commissioned artwork, customized handbags, and made-to-order items are strictly non-refundable.

By completing your purchase, you confirm that you have read and agree to all terms outlined herein.

CUSTOMIZATION SERVICES TERMS:

By submitting payment for customization services on a personally owned item, the Client certifies that they are the rightful owner of the item and have full authority to authorize its modification.  The Company is not responsible for the item’s condition upon arrival. The Client acknowledges that all customization involves manual techniques including, but not limited to, cutting, sewing, and painting. These alterations may impact the item’s value. Submission of the item constitutes the Client’s acceptance of these risks.  In the event of loss or theft while the item is in the Company’s care, the Company’s maximum liability shall not exceed One Thousand Dollars ($1,000.00).  In the event that an item is damaged while in the care of New Vintage Handbags ("Company"), the Company will make reasonable efforts to perform repairs as deemed appropriate at its sole discretion. If the item is determined to be beyond repair, the Company’s sole liability shall be limited to a refund of the customization fee paid by the Client. The Company is not obligated to replace the item, reimburse its value, or provide any additional compensation. By submitting an item for customization, the Client acknowledges and accepts all inherent risks associated with the customization process. The Client acknowledges that natural materials such as untreated vachetta leather are highly sensitive to oils, moisture, and humidity, which may result in marks, discoloration, or other changes during or after customization. These changes are not considered damage.

Shipping insurance is not included unless explicitly requested by the Client. The cost of such insurance is the Client’s responsibility. The Company is not liable for any packages until confirmed delivered to our facility by the shipping carrier, or after the item departs our facility. While New Vintage Handbags may provide or purchase shipping labels as a convenience, we are not responsible for any loss, damage, or delays that occur once a package is in the possession of the shipping carrier. All shipping is handled by third-party providers (such as FedEx), and any claims for lost or missing items must be resolved directly with the carrier.

The Client acknowledges that any emotional or sentimental value associated with the item is not legally compensable.

Clients grant New Vintage Artists creative discretion in executing designs. As all artwork is performed by hand, minor variations from digital mock-ups may occur. Once the artwork has commenced, the order cannot be canceled. Any changes after this point will incur additional customization fees. All mock-up fees are non-refundable.

New Vintage Handbags is not responsible for the condition of the artwork once it leaves our facility, as we cannot control how the item is handled or cared for after delivery. The Client assumes full responsibility for ongoing care and maintenance. Touch-up services are available upon request for an additional fee.

New Vintage retains the right to use images of the project before, during, and after completion for promotional use on social media, website, or marketing. All design and artwork rights remain the property of New Vintage Handbags and may be reproduced.

Formal quotes are valid for 14 days from the date issued.

By remitting payment, the Client agrees to all terms and conditions, including the acknowledgment of material risks and the nature of hand-customized work.

ARTWORK POLICY:

New Vintage Handbags takes pride in its proprietary customization process. Prior to painting, each handbag is thoroughly prepped to ensure an optimal surface. Our water-resistant paints are specially formulated and have been proven effective. To preserve the integrity of your customized piece, proper handling and care are required. While all handbags are subject to normal wear, the Company is not liable for damage to artwork once the item is in the Client’s possession. Touch-up services are available for an additional fee.

SHIPPING POLICY:

Due to the sourcing of authentic pre-loved handbags and varying artisan schedules, shipping timelines cannot be guaranteed. All orders are shipped via FedEx with signature confirmation. Insurance is not included unless explicitly requested and purchased by the Client. The Company is not responsible for packages until delivery is confirmed to our location, or once the item departs our facility. Losses incurred during shipping, in either direction, are the Client’s responsibility unless insurance has been secured.

Handbags that remain unclaimed 365 days after their receipt date shall be deemed abandoned and become the property of New Vintage Handbags. Upon expiration of this period, ownership will transfer to the Company, which reserves the right to use, sell, or dispose of the item at its discretion. Clients are responsible for timely communication and item retrieval.

Promotional Codes:  cannot be applied to past purchases, combined with any other offer or used towards customization services. 

By placing an order, the Client confirms they have read, understood, and agreed to all terms outlined in this agreement. For any questions, please contact: Design@NewVintageHandbags.com

Giveaway Disclaimer:  

This giveaway is hosted by New Vintage Handbags (@newvintagehandbags) and is not sponsored, endorsed, administered, or associated with Instagram, Meta, or any other platform.

No purchase is necessary to enter. A purchase does not increase your chances of winning. Open to U.S. residents only, 18 years or older. Void where prohibited by law.

Giveaway entry period begins when the post is published and ends on the date listed in the caption. One (1) winner will be selected at random from eligible entries and announced on this account only. The winner will have 48 hours to claim their prize or a new winner may be selected.

By entering, participants acknowledge that they release Instagram of all responsibility and agree to Instagram’s terms of use. Entrants also agree that New Vintage Handbags may contact them via Instagram Direct Message if selected as the winner.

The prize is a painted pouch as described in the giveaway post. Prize has no cash value and cannot be exchanged or returned.

DISCOUNTS:

NV10 and NVH10 Welcome discounts can only be applied to our Painted Louis Vuitton Catalog.  They cannot be applied to past purchases, combined with any other offer or used towards customization services or custom products.