Return Policy & Promotion Limitations
At New Vintage Handbags, we strive to make your shopping experience as enjoyable and worry-free as possible, so that you can purchase with confidence.
Products Purchased Online:
Products purchased online may be returned within 7 days of confirmed delivery for a full refund of the product purchase price. Please note that shipping charges are non-refundable.
All sales are final for custom, personalized artwork, including handbags purchased online with names or monogram options.
Our handbag artwork is meticulously crafted, using a special paint mix and application process to ensure longevity. While we take great care in reproducing our artwork as closely as possible to the original, please be aware that hand-painted items may vary from the photo shown on the website or digital mock-ups offered for custom designs. We do not accept returns for artwork variations.
We begin our service once your order is placed, and we meticulously source authentic, preloved handbags for your customization. As the artwork process is time-intensive, we cannot guarantee delivery times. Orders will not be refunded based on completion times. If you require your handbag by a specific date, please email us at Design@NewVintageHandbags.com to discuss the possibility of accommodating your request before making your purchase.
To be eligible for a return or exchange, the item must be unused and in the same condition as received, with all tags originally attached and in the original packaging. Once we receive and inspect the item, we will notify you via email regarding the approval of your exchange or return. Approved returns will be refunded to the original payment method within 7-14 business days. Please note that we do not accept returns for personalized, customized, or custom orders.
To initiate a return, please email Design@NewVintageHandbags.com within 7 days or product delivery.
For items over $100, we recommend using a trackable shipping service or purchasing shipping insurance when returning an item. We cannot guarantee receipt of your returned item unless it is signed for by a member of our staff.
For return information related to international orders, Alaska, or Hawaii, please email us at Design@NewVintageHandbags.com.
Customized and commissioned pieces are non-refundable under any circumstances. By making a purchase, you confirm your agreement to all terms of service. New Vintage Handbags retains the right to reproduce and use custom artwork. We may also post before, during, and after photos of completed projects on our social media. Please note that hand-painted designs may vary from digital mock-ups and inspirational photos, as our artists paint by hand. Any changes to the design may result in additional customization fees.
By remitting payment, you acknowledge and agree to all the terms and conditions outlined in this policy. If you have any questions or require assistance, please do not hesitate to contact us at Design@NewVintageHandbags.com.
You may apply one (1) promotional code per order at checkout. Discounts are not applicable to previous purchases or customization services.
Thank you for choosing New Vintage Handbags. We appreciate your trust and look forward to serving you.