Return Policy & Promotions

STRAPS and TRINKETS & TASSELS: May be returned within 7 days of confirmed delivery for a full refund. 

HANDBAGS:  May be returned for a store credit within 7 days of confirmed delivery, unless personalized customizations have been added (ie. Name, monogram or personalized requested art). Due to the nature of our business, any handbags with customizations added and made to order handbags may not be exchanged or returned.

All items must be returned with New Vintage tags, in the condition they were delivered. We will not accept returns from boutiques or resellers. 

CUSTOMIZATION SERVICES: Services for personal handbags or accessories sent to us for artistic enhancement may not be refunded.

Sale Items: are ALL Final Sale.

Please be gentle with your pre-owned, vintage handbag.  We ask you to condition the leather with leather conditioner on a regular basis to avoid cracking and breaking. Do not use harsh chemicals on your handbag or overload it with to much weight. These are aging bags and must be handled with care and diligently maintained. Due to the nature of our business we can not control how our handbags are cared for once purchased.  Our paint process has been tested and made to last;  Therefore, we will only offer repairs or touch-ups on handbags purchased online from New Vintage Handbags within 30 days. Shipping fees will not be credited.

If you have any questions or to initiate an exchange or return, please email

Promotional Codes: You May only apply one (1) code per order at check out. Our current free shipping on orders $200+ promotion is good for purchases made online only, and may not be applied to customization services or for international shipments. Discounts can not be applied to previous purchases. 

SAVE 10% on your online purchase when you sign up for our NVH newsletter.  May only be used once per customer and is not good on customization services.