Return Policy & Promotions

Returns & Exchanges made Easy so you can Purchase with Confidence!

Straps, charms, luggage tags and padlocks:

May be returned within 14 days of delivery for a full refund of the product purchase.


You have up to 14 days from when your order was delivered to exchange bags purchased online for a New Vintage store credit. WE DO NOT ACCEPT ANY PIECE THAT HAS BEEN PERSONALIZED, CUSTOMIZED IN ANY WAY OR FOR CUSTOM ORDERS. 


To be eligible for a return, your item must be unused and in the same condition that it was received. It must be in the original packaging with tags attached when shipped.

Once your refund/exchange has been approved for inspection, you will be sent an email with shipping instructions. Items must be returned to us by days end on the 14th day post receipt of delivery. 

Once the item is received and inspected, we will send you an email to notify you that it has been received it and confirm if your exchange/return is approved. If your item is approved, we will refund your original method of payment or for handbags issue your store credit code. Please allow 7-14 business days for your refund to appear.  If your item is not approved for an exchange/return, we will immediately send it back to you at the address we have on file.

  • To complete your return, we require a receipt or proof of purchase. 
  • Sale items, Gift cards, Custom Orders, or Customization Fees may not be returned/exchanged/refunded. If for any reason there is any issue with the final product, just let us know and we will do our best to resolve the issue.
  • New Vintage monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior. You are allowed one exchange per purchase order.

If you are shipping an item over $100 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

International Orders/Alaska/Hawaii - Please email for return information.

Customer Responsibility: Please be gentle with your pre-owned, vintage handbag and its newly painted canvas.  We ask you to condition the leather with leather conditioner on a regular basis to avoid cracking and breaking. Do not use harsh chemicals on your handbag or overload it with too much weight. It is our customers responsibility to handle their newly painted canvas with care and diligently maintain it.

If you have any questions or to initiate an exchange/return, please email

Promotional Codes: You may only apply one (1) code per order at check out. Our current free shipping on orders $200+ promotion is good for purchases made online only and may not be applied to customization services or for international shipments. Discounts cannot be applied to previous purchases. 

NVH4ME for 10% newsletter sign up is only for online purchases and may not be applied to custom orders or customizations.