Return Policy & Promotion Limitations

Returns & Exchanges made easy so you can purchase with confidence!

Straps, charms, chains, padlocks & accessories:

May be returned within 7 days of confirmed delivery for a full refund of the product purchase. *Monogrammed straps are considered “custom” and may not be returned or exchanged once your order is placed. 

Website Handbags Purchased Online:

Handbags purchased online that do not have personal customizations (monograms and names) may be returned for any reason for a New Vintage Handbags Site Credit. If for any reason there is any issue with the final product, just let us know and we will do our best to resolve the issue. 

Return Requests must be emailed to within 4 days of confirmed delivery. 

Once your order has been placed, you will have 24 hours to cancel your order for a full refund. 

Custom Artwork:

All sales are final for custom artwork.



To be eligible for an accessory return, your item must be unused and in the same condition that it was received. It must be in the original packaging with all tags attached.

Once your refund/exchange has been approved for inspection, you will be sent an email with return shipping instructions. Items must be returned to us by days end on the 7th day post request acceptance. 

Once the item is received and inspected, we will send you an email to notify you that it has been received and confirm if your exchange/return is approved. Once approved, we will refund your original method of payment, or for handbags purchased directly online issue your store credit code. Please allow 7-14 business days for your refund/store credit to appear. If your item is not approved for an exchange/return, we will immediately send it back to you at the address we have on file.

  • WE DO NOT ACCEPT ANY PIECE THAT HAS BEEN PERSONALIZED, CUSTOMIZED OR CUSTOM ORDERS under any circumstances for a refund or exchange.
  • To complete your return/exchange, we require a receipt or proof of purchase of your online New Vintage order number.
  • We do not accept returns from retailers. 
  • Sale items, Gift cards, Custom Orders, Event items or Customization Fees may not be returned/exchanged/refunded. 
  • We do not accept any unauthorized returns.
  • New Vintage monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
  • One exchange per purchase order.

SPLITIT:  Third Party Payment Plan: Splitit is a third-party payment plan offered to our New Vintage Customers.  Splitit will process your first payment when you make your purchase, and our sourcing and painting service will begin.  Payments will not begin when your item ships, but rather when our service begins at your time of purchase. All refund, exchange, cancellation and terms of service apply. If you have any questions, please contact us at or call 725-221-7712.

Return Shipping:
If you are return shipping an item over $100 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item unless signed for by a member of our staff.

International Orders/Alaska/Hawaii - Please email for return information.

If you have any questions, concerns or to initiate an exchange/return, please email

Promotional Codes: You may only apply one (1) code per order at check out. Discounts cannot be applied to previous purchases or on customization services.