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FAQ'S

General Process Overview

Our team is here to help guide you through the process seamlessly and easily. After you have a general idea of the artwork you would like, our custom request submission form here is the perfect place to start. This will allow our design team to get an understanding of the artwork you have in mind and the handbag you would like the artwork applied to. We will respond to your request via email within 1-3 business days. Please be sure to check your junk/clutter folders as our emails can get stuck there. We may need to schedule a call to get a better understanding of your artwork in order to give you an accurate quote.

Prior to us painting your bag, you will receive a digital mock-up for placement, size and general concept. Once your bag is complete, we will email you photos and arrange return shipping.

We are here to make sure the entire process is stress-free and enjoyable!

Can I Send in a Bag that I Own?

Yes, we would love to customize a bag or accessory that you own.

How Much Does it Cost?

All of our artwork is individually priced and based on how long it will take our artists to complete your specific project. Pricing includes a digital rendering for your review of scale, placement and artwork concept. 

How Long Does it Take?

There are many layers to our artistic process that are required to effectively ensure our quality standards. For hand painted customizations, we typically complete your artwork in approximately 6-8 weeks.  However, this can vary depending on our production schedule and artist availability. For hand laced needlework and fringe, we will typically return your bag to you within about 2 weeks.

Will the Paint Last?

Our application process and quality products have proven themselves over the test of time. We do not use your everyday paint. It will not wash away if it was to get wet.

To care for your newly painted canvas, avoid rubbing, harsh chemicals and extended sun exposure.

Can the Paint be Removed??

Once the paint is applied it cannot be removed without affecting the original canvas. However, we can paint over the design if you would like something different.

Will I Get a Mock-Up?

For custom artwork, we will provide you with a digital rendering so that you can have a general understanding of your design concept, placement, and size. Of course, hand painted artwork will vary from a computer's digital rendering; However, it will give you a general idea of your design concept.

What's the condition of the bags you source?

We have an amazing team of secondhand, luxury dealers that upholds our quality standards and sources 100% authentic designer handbags in beautiful condition. Of course, every preloved handbag may have slight imperfections which makes them special and unique. If you would like to see a photo of the bag we sourced for you, simply let us know in notes at checkout, and we will email you photos once your bag has arrived to our studio.

How do I get Started?

Regardless of if you are sending us a bag you own, or having us source one for you, the customization process is seamless and easy. Once you have a general idea of the design you would like, you may request a quote. Your personal Design Coordinator will be with you every step of the way to guide you through from beginning to end. Request quote by filling in the form on this page.

More Questions?